Dave was working at his desk. He was excited. He was having some success. The customers were interested. He could feel that sales were about to come in. He had used his energy to talk to prospects who were more likely to purchase.
But, his call numbers were lower than what they were supposed to be at that certain time of day. His manager and the Sales Director were expecting 40 calls and Dave only had 20 calls.
He received an email.
These call numbers are not acceptable. By this time of day there should be 35 calls at a minimum. I can not understand why your numbers are so low. We are going to have a meeting later today where we discuss how we will fix this. I need a written plan from you. Nevertheless, by the end of the day I should see 90 calls.
Dave read the email. He was upset. The organization did not care about the quality of the calls, they only cared about the quantity. They just wanted to see the number. Something they could measure and quantify. Dave sat there and contemplated his life. He knew he could no longer keep his sanity and continue working at ComboTech.
He used the Company Skype and contacted his manager. “May I speak to you privately?”
The Manager responded, “Sure.”
Dave’s heart was beating fast. He thinks that maybe his fight-or-flight response was triggered …
His manager stood up from the desk and moved towards an open meeting room.
TO BE CONTINUED
Dave was working. He was at his desk. He was calling and emailing. He was focused. He had got his coffee from the coffee machine. He had walked from the machine back to his desk. He pointed at his friend along the way. He had sat down at his desk and after about 5 minutes he got his mind back into the “flow” of work.
It was 2:30PM in the afternoon. It was a slower part of the day. Some of his fellow employees were working frantically to try to improve their numbers in order to hit their metric with the sole and only goal of not being harassed or pointed out by their manager. You would think an organization would be more focused on meaningful work but alas the organization known as ComboTech was only truly interested in the appearance of productivity.
The Sales Director made an appearance. He had left his office and was moving around. People looked at him but made sure to look at their screens and give the appearance that they were working very hard. They knew deep inside that he thought they were “lazy” and that the company was not doing well due to their laziness (it could not be a lack of leadership).
People were standing up from their cubes and moving towards the coffee machine area. Dave was a little suspicious but he had seen cookies earlier.
As his coworkers stood up, he glanced at them and they also looked at him. There was nervousness in the air. The company morale was down.
Dave walked next to his friend Jeff.
As the workforce moved towards the cookies the Sales Director said “Everybody grab a cookie.” His words were always kind of slurred for some odd reason.
Dave moved close to Jeff and whispered, “It was nice knowing you. I guess this is the end for all of us.”
Jeff smiled and looked back at Dave, “See you on the unemployment line.”
The Sales Director looked around, “Alright everybody got a cookie? Okay. Into this room.”
The workforce moved as one, unsure if it would be their demise.
-End of Entry, DJ ROBO BISCUIT