Best Podcasts of 2019 (Must Listen)

Hello all fans,

The best podcast I have discovered without a doubt is the I HAD AN IDEA Podcast.  It is these two guys discussing funny business ideas.  It is super clever and really inspiring.

 

you can find the podcast on Audioboom as well as apple music and spotify.    They cover cool topics like “What if there was a support line for your pizza?” or “Should old people make money when they are in a Senior Home?”

It is a real gem and I feel this podcast is really on the rise!

Also, I do recommend This American Life and the James Altucher Podcast.

Thank you for all of your support.

-DJ ROBO BISCUIT

Tale: Fruit Center Support

( Imagine a Call center)

A man picks up the phone.

Service Desk Man:  Good Morning!  Thank you for calling fruit center support!  This is Phillip.  How May I help you today?

Customer: Hey Phillip!  I am using my banana here and my friend is telling me I need to get this converted over to an apple.  Can you guys do that for me?

Service Desk Man:  I’m sorry ma’am.  I am afraid that is not a feature.  We are not able to convert your banana into an apple.

Customer: Well why not?!  I want it to do this!  This is time sensitive too.  It is really important that I get this banana turned into an apple as quickly as possible!

Service Desk Man:  Are you sure that your friend was not talking about apple slices or maybe apple sauce?

Customer: Yes!  I am 100% sure!  I need this banana converted into an apple!

Service Desk Man: I’m sorry ma’am. But it is not designed to do that.  We can’t convert the banana into an apple for you.

Customer: Okay! Well then I need to speak to your manager.

(The customer gets sent over to the manager and the customer complains)

Service Desk Manager:  We are so sorry for all of the trouble ma’am.  We are going to create an escalation request for your need to convert this banana to an apple.   Someone from our team will reach out to you with the next steps.

( 4 days pass by )

ring ring ring!

Service Desk Man:  Fruit center support!  This is Phillip!

Customer:  It has been 4 days and I have not heard from anybody!  I really need your team to get this banana turned into an apple.

(The Service Desk Man reads over the notes of the Escalation ticket on his screen)

Service Desk Man: I am very sorry ma’am but based on the notes here on your escalation ticket I only have bad news.  Our team has come to the conclusion that there is no way to convert your banana into an apple.  The only workaround is to purchase an apple.

Customer (yelling):  This is crazy!  What do I even pay you guys for?!?!    (customer slams the phone down)

( Customer then sends an angry email to their fruit sales rep and the fruit sales rep apologized profusely and waved the cost of their fruit.)

END OF STORY

 

(This story is based on true events)

Feel free to share with your friends, especially any of the ones who work in call centers!

Corporate Man (March 25th)

I drive to work.

I am prepared to represent the corporation.

I must prepare to work in a pleasant and courteous manner.

What is paramount is the customer.  I am obsessed about the customer.  It is vital to the survival of the company that the customer is satisfied.

I am prepared to seek out new customers.

I must maintain and pleasant and courteous manner.

I must not lose my cool.  I must not fall asleep.  I must self-motivate.  I must go above and beyond in my work.

I shall respond to emails in a quick and timely manner.

The customer must be satisfied.

No matter if they are mean or rude, I shall be pleasant.

I am a fortress of pleasantry.

 

-DJ ROBO BISCUIT, end of entry, March 25th

UnNamed Dave The Final Chapter

“What do you think?”

“Well I can’t make the 90 calls.  It is just too much.  We are annoying the customer too much and burning our bridges.  To call the same people 3 times or more in a day it does not make sense.  We are no longer inside sales, we are just telemarketers.”

The Sales Director was not happy.  “That is where you are wrong.  This is how sales is.  It is a numbers game and you have to be aggressive.  If you don’t want to call people and be persistent then maybe you should consider if sales is for you.”

Dave had more.  “Well I have another question.  Why do you think our sales dried up in December and January?  It seemed like things were going well in October and November.  Was it something external?”

The Sales Director was still pissed.  “No.  It was you reps.  You reps are lazy.  Thinking that you can only make 20 calls and make sales.  Just not doing the work and trying to get by on as little work as possible.”

“So you think it is because everyone here is just not working hard?  Everybody on this sales floor is trying to do as little work as possible?”  Dave asked.

“Yep that is it.” -The Sales Director

 

END OF ENTRY DJ ROBO BISCUIT

UnNamed Dave Final Chapter continued.

The manager returned.

“You need to talk to our Sales Director.”

“Okay.” Said Dave.

Dave got up and walked to the Sales Director’s office and sat down.

The Sales Director was on the phone and hung up.

He looked at Dave.  “Come on in.  Have a seat.”

Dave noticed the Director had started wearing high collars.  He could see there were some strange bumps on the back of his neck.

“I wanted to speak to you.  I know who your manager is.  I just wanted to clear the air and answer any questions you had.”

DJ ROBO BISCUIT

Final Chapter Continued

Dave sits down.

The manager sits down.

“I just don’t get it.  I don’t understand why the numbers are so low.”  The manager says and looks at Dave.

“I am going to quit.” Dave says a little bit shakily.

“You are going to quit?”  The manager asks.

“Yes.  The job is just stupid now.  I can not make the 90 calls a day.  We are no longer performing the job of an inside sales rep we are just telemarketing.”  Dave said.

“If you want to quit that is up to you.”  The manager said.

TO BE CONTINUED …

UnNamed Dave – Final Chapter (End)

Dave was working at his desk.  He was excited.  He was having some success.  The customers were interested.  He could feel that sales were about to come in.  He had used his energy to talk to prospects who were more likely to purchase.

But, his call numbers were lower than what they were supposed to be at that certain time of day.  His manager and the Sales Director were expecting 40 calls and Dave only had 20 calls.

He received an email.

“Dave,

These call numbers are not acceptable.  By this time of day there should be 35 calls at a minimum.  I can not understand why your numbers are so low.  We are going to have a meeting later today where we discuss how we will fix this.  I need a written plan from you.  Nevertheless, by the end of the day I should see 90 calls.

Thanks,

Manager.”

Dave read the email.  He was upset.  The organization did not care about the quality of the calls, they only cared about the quantity.  They just wanted to see the number.  Something they could measure and quantify.  Dave sat there and contemplated his life.  He knew he could no longer keep his sanity and continue working at ComboTech.

He used the Company Skype and contacted his manager.  “May I speak to you privately?”

The Manager responded, “Sure.”

Dave’s heart was beating fast.  He thinks that maybe his fight-or-flight response was triggered …

His manager stood up from the desk and moved towards an open meeting room.

TO BE CONTINUED