Dave was working at his desk. He was excited. He was having some success. The customers were interested. He could feel that sales were about to come in. He had used his energy to talk to prospects who were more likely to purchase.
But, his call numbers were lower than what they were supposed to be at that certain time of day. His manager and the Sales Director were expecting 40 calls and Dave only had 20 calls.
He received an email.
These call numbers are not acceptable. By this time of day there should be 35 calls at a minimum. I can not understand why your numbers are so low. We are going to have a meeting later today where we discuss how we will fix this. I need a written plan from you. Nevertheless, by the end of the day I should see 90 calls.
Dave read the email. He was upset. The organization did not care about the quality of the calls, they only cared about the quantity. They just wanted to see the number. Something they could measure and quantify. Dave sat there and contemplated his life. He knew he could no longer keep his sanity and continue working at ComboTech.
He used the Company Skype and contacted his manager. “May I speak to you privately?”
The Manager responded, “Sure.”
Dave’s heart was beating fast. He thinks that maybe his fight-or-flight response was triggered …
His manager stood up from the desk and moved towards an open meeting room.
TO BE CONTINUED